Refund & Returns Policy – Trapstar Australian

At Trapstar Australia, customer satisfaction is our top priority. We take pride in providing high-quality streetwear and fashion products that meet the expectations of our customers across Australia and beyond. If you are not completely satisfied with your purchase, this Refund & Returns Policy outlines the conditions and procedures for returns, refunds, exchanges, and order-related concerns.

By placing an order through Trapstar Australia, you agree to the terms and conditions outlined in this policy.

1. Return Eligibility

Customers may request a return if the following requirements are met:

  • The item is unused, unworn, and unwashed.
  • All original tags, labels, and packaging are intact.
  • The return request is submitted within 14 days of receiving the order.
  • The item is not marked as a final sale, clearance item, or non-returnable product.
  • The product remains in resalable condition with no signs of wear, damage, stains, odors, or alterations.

For hygiene and safety reasons, certain products such as underwear, swimwear, socks, and selected accessories may not be eligible for return unless they arrive damaged or defective.

2. Non-Returnable Products

The following items cannot be returned or refunded unless they are faulty, damaged, or incorrect upon delivery:

  • Clearance or final sale items
  • Customized or personalized products
  • Gift cards and store credits
  • Products marked as non-returnable
  • Items returned after the approved return period
  • Products showing signs of use, damage, or modification

Trapstar Australia reserves the right to reject any return that does not comply with these requirements.

3. How to Request a Return

To start a return request:

  1. Contact our customer support team through our Contact Us page.
  2. Provide your order number and the reason for the return.
  3. If the item is damaged or defective, include clear photos showing the issue.
  4. Our team will review your request and provide return instructions if approved.

Please note that returns sent without prior authorization may not be accepted.

4. Return Shipping Costs

Customers are responsible for return shipping expenses unless:

  • The wrong item was delivered.
  • The product arrived damaged or defective.
  • The return is due to an error made by Trapstar Australia.

We strongly recommend using a trackable shipping service, as we cannot be held responsible for lost or damaged return shipments.

Original shipping fees are non-refundable unless otherwise required by applicable consumer protection laws.

5. Refund Process

After we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved:

  • Refunds will be issued to the original payment method used for the purchase.
  • Processing times may vary depending on your bank or payment provider.
  • It may take several business days for the refunded amount to appear in your account.

Shipping charges, customs fees, taxes, and handling costs are generally non-refundable unless the refund results from our mistake.

6. Exchanges

Currently, Trapstar Australia does not offer direct exchanges.

If you require a different size, color, or product:

  • Return the original item following our return policy.
  • Once approved, place a new order for the desired item.

This process helps ensure faster service and product availability.

7. Damaged, Faulty, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Clear photographs of the product and packaging.
  • Your order number.
  • A brief description of the problem.

After verification, we may offer a replacement, refund, or store credit based on product availability and your preference. In these cases, Trapstar Australia will cover any applicable return or replacement shipping costs.

8. Order Cancellations

Orders may only be canceled before they have been processed or dispatched.

Once an order has been shipped, it cannot be canceled and must follow the standard return procedure after delivery.

While we will do our best to assist, cancellation requests cannot be guaranteed once order processing has begun.

9. Delayed or Missing Refunds

If you have not received your refund:

  • Check your bank account again.
  • Contact your credit card company or payment provider.
  • Allow sufficient processing time, as financial institutions may require additional time to complete the transaction.

If the issue persists, please contact our customer support team for assistance.

10. International Orders

For international customers:

  • Return shipping costs, customs duties, and taxes are the customer’s responsibility unless the return results from our error.
  • International returns may require additional processing time due to customs and shipping procedures.
  • Refunds will be issued in the original payment currency. Any currency conversion fees charged by your financial institution are non-refundable.

11. Promotional Offers & Free Gifts

If your order included a complimentary gift or promotional item, it must also be returned in unused condition when returning the qualifying purchase.

If the promotional item is not returned, its value may be deducted from your refund amount.

12. Policy Misuse

To protect our customers and business, Trapstar Australia monitors return activity for potential abuse.

We reserve the right to:

  • Decline return requests.
  • Restrict refund methods.
  • Suspend or terminate customer accounts in cases of excessive or suspicious return activity.

13. Policy Updates

Trapstar Australia reserves the right to modify or update this Refund & Returns Policy at any time without prior notice.

Any changes will be published on this page and become effective immediately upon posting. Continued use of our website constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions regarding returns, refunds, exchanges, or this policy, please contact our customer support team through the Contact Us page on our website.

Our team is committed to providing prompt, fair, and professional assistance to ensure the best possible shopping experience with Trapstar Australia.